- If your order is a ready to ship item this will be shipped within 3/5 days. To check if it is a ready to ship item it will be shown within the product description.
- Pieces that are made to order will ship within 4/6 weeks depending on size and intricacy of piece.
- If you need to expedite an order please contact me directly on my website or call to see if this can be accommodated within your time frame.
Bespoke Products Delivery
8-10 weeks depending on intricacy of design (the timeframes will be agreed upon order with each individual to make sure your piece arrives to you on time).
All orders for Bespoke pieces are delivered free of charge.
Please choose your order carefully. Due to hygiene reasons and because each product is handmade to order, we do not offer refunds or exchanges on any headpiece, headband, comb, hair pin, tiara or jewellery.
Please ensure you read the product details properly, noting the dimensions (which can vary by 1cm) and colors. Please note that colors may vary between computer screens. We will ensure that all items listed are described as accurately as possible.
If you have any questions regarding an item please ask first before making a purchase. You can contact us via email at: email@example.com or Facebook messenger and Instagram messages are both accepted for pre-purchase enquiries.
Refunds & Exchanges (if applicable)
If your purchased item arrives damaged or with any quality issues at all, please contact us at firstname.lastname@example.org with 5 days of receiving the product with photographs that clearly show the concern.
Please note, due to all items being handmade there will be a slight variation between the images online and the piece you receive, this is the beauty of a handmade design. Our items do not have a ‘machine’ finish, they are made with love and designed to be slightly unique to each buyer, especially any hand wired piece.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. In most cases we offer a store credit, however for any noticeable fault we will offer a refund. We will also notify you of the approval or rejection of your return.
Return credits are processed from us within 7 business days or sooner. We are not responsible for bank processing times.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
To return your product, please email email@example.com to organise a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we are able to observe the fault we will email you to discuss the refund/exchange options.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.